We usually reply within one business day
To help us answer quickly, please include your iOS version, your app version (Settings, bottom of the screen), and what you were doing when the problem happened.
Open the Check In tab and tap the large button in the centre. Give the place a name and pick a category, then tap Save Check-In. You can also tap Skip to save it without a name.
To record where a check-in happened. Without it the app cannot save your current place. CheckIn does not track you in the background or while the app is closed.
Yes. Add the CheckIn widget to your home screen and tap it to record a check-in without opening the app.
Open My Locations and pull down to reveal the search bar. You can search by place name, address, note or category. You can also filter with the category chips, or switch the order to Nearest to see what is closest to you right now.
Swipe left on it in My Locations, or open it and use the bin icon. To delete several at once, tap Select, choose them, then tap Delete.
Swipe right on a check-in, or tap the star when viewing it. Browse everything you have starred from the menu in the top left of My Locations, under Favorites.
Yes. In My Locations, open the menu in the top left and choose Export. CSV export is available on every plan; PDF reports require Plus or above.
Open the Settings app on your iPhone, tap your name at the top, then Subscriptions, then CheckIn, then Cancel Subscription. Cancelling stops the next renewal and you keep access until the end of the period you have paid for.
Open CheckIn, go to Settings, tap your plan and then Restore Purchases. Make sure you are signed in to the same Apple ID you purchased with. If it still does not unlock, email us.
It still works. That purchase permanently grants the Gold tier and you do not need a subscription. If it is not showing, tap Restore Purchases.
Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID and select the purchase. We cannot issue refunds directly.
That is expected. Subscriptions live with your Apple ID, not with the app. Cancel it in Settings as described above.
Automatic check-ins rely on iOS visit detection, which requires Always location permission and only delivers events while the app is running. Detected visits are saved as drafts for you to review, not published straight away. Because CheckIn does not use a background location mode, some visits may be delayed or missed.
It hides check-ins you mark as private behind Face ID on your device. Please note it is a display control, not encryption. See the Privacy Policy for exactly what it does and does not do.
On the Diamond plan it encrypts your note and review text before upload, using a key stored only on your device. Coordinates, addresses, photos and voice memos are not encrypted. If you lose or replace the device, encrypted text cannot be recovered by anyone, including us.
Weather is recorded at the moment you check in and needs a network connection. Check-ins saved offline, and those made before the feature existed, will not have it.
The free plan includes 100 saved places. Checking in again at somewhere you have already saved always works. To add new places beyond the limit, upgrade to Plus or above. Nothing you have saved is deleted.
Open the app, tap the profile icon on the Check In screen, and choose Delete Account. This removes your check-in records and your sign-in credentials. Some uploaded photos and voice memos may remain in storage; email us and we will erase them for you.
Only you, and anyone you deliberately share a list with. Authorised administrators can also access stored data in order to operate the service. This is explained in full in section 8 of the Privacy Policy.
Use CSV export in the app, or email us and we will provide it.
Email tariq@teknawi.net or call +962 78 712 8129. Diamond subscribers receive priority support.